These terms define the basic rights, obligations, and responsibilities between SIDF participants and the organizer when tickets or related services are purchased and used through the SIDF website.
REFUND HIGHLIGHT
90% cash refund until 9 April 2027
Even if your plans change, you can cancel until 9 April 2027 (two weeks before the event) and 90% of your payment is refunded in cash. For example, on a ₩300,000 ticket your worst case is ₩30,000. You may also transfer your ticket — transfers are arranged directly between buyers; we don't get involved.
Even if your plans change, you can cancel until 9 April 2027 (two weeks before the event) and 90% of your payment is refunded in cash. For example, on a ₩300,000 ticket your worst case is ₩30,000. You may also transfer your ticket — transfers are arranged directly between buyers; we don't get involved.
1. Ticket purchase, refund, and transfer policy
환불 기준
- All tickets are purchased through official SIDF channels, and participants must check their purchase details plus the terms, refund, and transfer policies.
- Even if your plans change, you can cancel until 9 April 2027 and 90% of your payment is refunded in cash.
- You can also transfer your ticket. Transfers are arranged directly between buyers; we don't get involved.
Ticket transfer
- Ticket transfers are arranged directly between buyers. We don't get involved.
- If registration information needs to be changed after a transfer, contact the official SIDF channel for guidance.
- Any private settlement or transaction responsibility related to a transfer belongs to the parties involved.
How to request a refund
- Contact channels: KakaoTalk, Instagram DM, WhatsApp
- Processing time: 1 to 5 business days
- Refund method: processed back to the original payment method
Cases eligible for a full refund
- Event cancellation due to the organizer
- A major schedule change by the organizer that makes participation impossible
- Cases where the organizer cannot proceed due to force majeure such as natural disaster or government order
Refund Policy FAQ
Q. Until when can I get a refund?
Even if your plans change, you can cancel until 9 April 2027 (two weeks before the event) and 90% of your payment is refunded in cash. For example, on a ₩300,000 ticket your worst case is ₩30,000. You may also transfer your ticket — transfers are arranged directly between buyers; we don't get involved.
Q. How do I request a refund?
Please contact SIDF through official channels such as KakaoTalk, Instagram DM, or WhatsApp. After confirmation, we will guide you within 1 to 5 business days.
Q. What if the event changes for organizer reasons?
If the event is canceled or significantly changed for organizer reasons, a full refund or an alternative solution may be provided.
2. Ambassador Program & Private Lessons
- Questions about ambassador activities and partnerships can be sent through SIDF’s official KakaoTalk, Instagram, or WhatsApp.
- Private lessons can be requested and arranged only for event participants.
- SIDF applies a 5% fee for arranging private lessons based on booking and operating costs.
- Final responsibility for lesson content, scheduling adjustments, and results remains between the instructor and the participant.
3. Merch & Program Operations
- Event merchandise may be offered in limited quantities, and availability follows the announced conditions.
- Artists, schedules, and program composition may change due to unavoidable circumstances, and updates will be announced through official channels.
- Class difficulty, teaching style, and on-site operation may be adjusted depending on each program and instructor.
4. Personal Information & Limitation of Liability
- SIDF collects and uses personal information only within the scope necessary for service delivery, notices, and inquiry responses.
- Personal information is deleted without delay after the purpose is fulfilled, unless retention is required by law.
- SIDF is not directly responsible for personal injuries, losses, or disputes among participants during event participation.
- Liability may be limited for changes or suspension caused by force majeure such as natural disaster, government order, war, terror, or the spread of infectious disease.
5. Revisions to the Terms & Notice
- These terms may be revised when relevant laws or operating policies change.
- Important changes will be announced in advance through the official website or official SNS channels.
- Matters not specified in these terms follow applicable laws and common business practice.
- Disputes related to these terms shall be governed by the Seoul Central District Court of the Republic of Korea.
6. Photography & Portrait Rights
- Photos and videos may be taken at the venue by the organizer or designated photographers, and participants' likenesses may appear in the footage.
- The footage may be used on the official SIDF website, official SNS, event archives (albums), and for promotional and marketing purposes.
- If you wish to request removal or takedown of photos/videos featuring yourself, you may contact the official SIDF inquiry channel, and the organizer will take reasonable measures after review.
- Selfies uploaded to the 'Find my photos' feature are analyzed on our server only at the moment of search, deleted immediately after analysis, and never stored anywhere.
Official Contact Channels
For policy, transfer, refund, or participation inquiries, please use the official channels below.
Effective date: March 7, 2026
Last updated: March 7, 2026
Support hours: Weekdays 10:00 - 18:00